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Terms & Conditions

Terms & Conditions

Each item from Dunnknit Designs is lovingly hand made in my studio in Cheshire and quality checked once finished, and before dispatch. Due to the hand crafted nature, no two pieces are exactly the same. Each will have unique differences or quirks.

Great care is taken to ensure that photographs and text descriptions are a true representation of the products so that you receive items that you are happy with, however, please bear in mind that colours may appear differently on screens and slight variations may occur in the dye process from the woollen mill.

Privacy Policy

At Dunnknit Designs I respect your privacy and this policy explains my commitment to protecting your personal information.
Whenever you provide personal information it is my legal duty to use it in line with all laws concerning the protection of personal information.  I am committed to maintaining the trust and confidence of visitors to my website and subscribers to my mailing list. 

Your personal details will not be used in ways to which you have not consented.
It is possible to view the site without providing any personal details. However, without registering your details you will not be able to place an order.

Personal Information & Security

I will only ever ask for personal information from you in order to provide a service to you. And I’ll only collect information where it is specifically and knowingly provided by you. For example, I will ask for your name, email, physical address and telephone number when you register with Dunnknit Designs or place an order. 

I use your name, address and telephone number for delivery and billing purposes and also to contact you relating to customer service issues. I will never share or sell your personal information without your permission. 

I use Worldpay and Paypal to collect and process transaction information.  More information on their security policies can be found by clicking HERE for Worldpay and HERE for Paypal.

If you have purchased products from Dunnknit Designs, I will hold your data for a maximum of 3 years or for as long as is required to provide information to HMRC.  I will email you with the weekly blog to keep you informed of what’s happening at Dunnknit Designs such as new products or events that I might be attending.  I will only contact you if I believe I have a legitimate interest to do so.

 

Mailing Lists

I would like to send you up to date news, offers and information as part of my weekly blog/ newsletter.  I may also want to inform you of any new designs or products I have for sale.  To do this, I will need some personal information from you - your email address and your name.  I use this data to email you about products I am selling, events I am attending, blogs I have written and anything else I feel is relevant or of interest to you.  

If you are subscribed to the Dunnknit Designs mailing list it is for one of the following reasons:

  • You are currently or have been a customer of Dunnknit Designs.

  • We have met, exhibited with, or been in contact with you at a relevant public event such as a trade or retail fair.

  • You have signed up to my mailing list through the website.

 

As a subscriber to my emails, you will receive all the latest news on offers, promotions and product launches, plus the regular blog post to keep you up to date with happenings at Dunnknit Designs.  However, if you'd like to unsubscribe from these emails at any point in the future then simply follow the link at the bottom of your email opening page.

I use a third party provider, WIX, to deliver the blog.  Using Wix’s reports on the email, I am able to gather statistics around email opening and clicks to the website using industry standard technologies to help me monitor and improve my service.  

For information around how Wix use your data, please see their Privacy Policy.

 

Changes to this Privacy notice

I may update this privacy notice from time to time under regular review , and am not under obligation to email you every time I do so.  It will always be accessible in the header of each page on the website www.dunnknitdesigns.co.uk

 

This privacy notice was last updated on 24th May 2018